Signage.com Refund & Return Policy

At Signage.com, we take pride in delivering high-quality custom business signage that meets or exceeds customer expectations. Each sign is custom-made to order, and we stand by our craftsmanship. However, we understand that issues may arise. Our policy ensures fairness while protecting the resources that allow us to offer the best pricing, fastest turnaround, and free shipping to all customers.

Order Cancellations & Changes

  • Orders may be canceled or modified within 24 hours after purchase at no charge.

  • After 24 hours, your order moves into production, and cancellations will incur a 20% cancellation fee to cover material and processing costs.

Returns & Refunds

Since all of our signs are custom-made, we do not accept returns for buyer’s remorse or incorrect specifications provided by the customer. However, we will ensure you receive exactly what you ordered in top condition.

Eligible for Refund or Replacement

We will offer a free replacement or full refund if your sign meets any of the following criteria:

  1. Damaged in Transit: If your sign arrives damaged, notify us within 48 hours with clear photos of the damage, the packaging, and the shipping label. We will remake the sign and ship a replacement at no cost.

  2. Production Defect: If your sign has incorrect sizing, colors, or design elements due to our error, we will remake the sign or issue a refund, at our discretion.

  3. Incorrect Sign Received: If we sent the wrong sign, we will provide a prepaid return label and send a replacement promptly.

Not Eligible for Refunds

  • Incorrect Orders Due to Customer Input: If a customer provides the wrong details (e.g., incorrect size, spelling errors, or incorrect color choices), we cannot issue a refund or replacement. We recommend reviewing your proof carefully before approval.

  • Minor Variations: Slight variations in color, texture, or materials due to production processes are normal and are not considered defects.

  • Damage After Delivery: We are not responsible for damage due to improper installation, misuse, or weather conditions.

How to File a Claim

  1. Email support@signage.com within 48 hours of receiving your order.

  2. Include your order number, clear photos of the issue, and a brief description of the problem.

  3. Our team will review the claim and respond within 2 business days with a resolution.

Customer Satisfaction Commitment

We are committed to ensuring that every customer is happy with their order. If you have concerns that don’t fall within the policy above, contact us, and we’ll do our best to find a solution that works for both sides.